Orders and Consumer Information

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

Where can I buy HEETS?

We understand you may be having trouble finding HEETS and we would like to help. Therefor, you can always contact IQOS Store on *2373 for more details.

How does the free shipping work?

We will bring you IQOS products to you with free shipment with-in 3-5 business days. When purchase is over 329 NIS, the shipping is free.

What do I do if my device is broken?

We care about offering you the best possible consumer experience. Therefore, In case you have any issues with your IQOS device please first use the self-service support available to help solve the problem with your device. Alternatively, you can contact our IQOS store at *2373, where an agent will assess the situation and either help you fix it or offer device replacement options including home delivery.