Orders and Consumer Information - FAQs
We understand you may be having trouble finding HEETS and we would like to help. Therefor, you can always contact IQOS Store on *2373 for more details.
We will bring you IQOS products to you with free shipment with-in 3-5 business days. When purchase is over 100 NIS, the shipping is free.
We care about offering you the best possible consumer experience. Therefore, In case you have any issues with your IQOS device please first use the self-service support available to help solve the problem with your device. Alternatively, you can contact our IQOS store at *2373, where an agent will assess the situation and either help you fix it or offer device replacement options including home delivery.