First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Start your IQOS ILUMA experience with a personal guidance from IQOS experts.
If you accidentally damaged your IQOS ILUMA device, we’ll replace it for free* so you can continue experiencing your IQOS moments with one less thing to worry about.
*Terms and conditions apply
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Get support on holiday or a business trip. We're only a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Find a local HEATED TOBACCO SHOP
with our store locator
Give us a call on *2373
Sun-Thr 08:00-18:00
Live chat with IQOS
expert on iqos.com
Sun-Thr 08:00-18:00