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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

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IQOS ILUMA - FAQs

IQOS ILUMA PRIME is available in 4 stylish colors; Gold, Black, Green and Taupe.
Your IQOS ILUMA works best between 0 - 40℃, and TEREA tobacco sticks taste best when you keep them at room temperature. Here are a few storage tips:
-Keep your device away from water, direct sunlight and heat.
-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
-To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time.
-Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.
-Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.
-Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture.
Additional information: In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:
a. Lower performance of the aerosol
b. Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).
Your experience will last up to 6 minutes or 14 puffs, whichever comes first.
In order to provide our IQOS ILUMA users with an elevated tobacco experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEMTM technology.
1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations
5. Insert the holder in the charger for recharging
IQOS ILUMA is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and IQOS ILUMA is designed to be used only with TEREA SMARTCORE STICKS. Do not use IQOS ILUMATM and TEREA SMARTCORE STICKS with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. For more details, please refer to the Important Information section at iqos.com.
Switching on and charging your device:
Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
The all-new IQOS ILUMA with TEREA takes heated tobacco to the next level of tobacco enjoyment. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. On top of all that, it continues to emit on average 95% lower* levels of harmful chemicals than cigarettes.
Important information: It does not necessarily equal a 95% reduction in risk. IQOS is not risk-free.
* “95% less” represents the average reduction of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which does not include nicotine. See Important Information on IQOS.com"
And TEREA offers a wide range of real tobacco flavors, whether you prefer rich and balanced or fresh and aromatic blends, to give you new depths of sensorial pleasure. There’s more. Innovative technology enhances and elevates your tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.
IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and IQOS ILUMATM is designed to be used only with TEREA SMARTCORE STICKSTM. Do not use IQOS ILUMATM and TEREA SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. For more details, please refer to the Important Information section at iqos.com.
* “95% less” represents the average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette (3R4F). See Important Information on IQOS.com
You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger.
Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.
Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place.
The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.
IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and IQOS ILUMATM is designed to be used only with TEREA SMARTCORE STICKSTM. Do not use IQOS ILUMATM and TEREA SMARTCORE STICKSTM with previous IQOS generations, as this may cause damage to your device.
Do not ingest or disassemble TEREA SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children and pets. For more details, please refer to the Important Information section at iqos.com.
The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA and TEREA completely reinvents the way tobacco is heated. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the TEREA stick and coated with stainless steel for seamless heating of the tobacco. This means your tobacco is heated from the core instead of being burned for an altogether better, cleaner and more pleasurable experience. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information: It does not necessarily equal a 95% reduction in risk. IQOS ILUMA is not risk-free. More on Important Information page. ** “95% less” represents the average reduction of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which does not include nicotine. See Important Information on IQOS.com
1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second
2. You can start using your device once the holder vibrates and the lights stay fixed
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local
waste disposal regulations 5. Insert the holder in the charger for recharging
To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.
There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:
Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.
Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use.
Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:
• 4 WHITE lights mean the battery is fully charged
• 3 WHITE lights mean up to 75% battery life remaining
• 2 WHITE lights mean up to 50% battery life remaining
• 1 WHITE light means up to 25% battery life remaining
YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are:
• 1’ 50’’ for 0-1 Use*
• 3’ 25’’ for 1-2 Uses*
• 5’ 15’’ for 0-2 Uses*

*Please refer to the battery degradation section.
RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device.
WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.
It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:
-1’ 50” for 1 use*
-3’25” for 1-2 uses*
- 5’ 15” 0-2 uses*
-and 10’ 05” for its first charge out of the box*
*Please refer to the battery degradation section.
Yes, but only with the charging cable and power adaptor designed for IQOS 3 DUO generations.
To make your experience easier, IQOS ILUMA is packed full of new advanced features.
Autostart: Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.
Checking your holder. This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.
Checking how much experience is left. Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

-3 vibrations = 75-50%
-2 = 50-25%
-1 = <25%.
If your IQOS ILUMA doesn't start on its own then please:
• Check that you’re only using TEREA sticks
• Make sure they’re being placed in the right direction in the holder
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
• If the holder starts on its own without a TEREA stick inserted then please follow these steps:
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times

Remember, you can start your tobacco experience manually by inserting your TEREA stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, call our IQOS store.
The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently.
Unfortunately, wraps are not covered by the warranty.