IQOS 3 FAQs

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

How can I check the charge level of the battery?

You can check the charge level by following these simple steps: 1. Press Pocket Charger Button for 1 second (short press) 2. The Battery Status lights will turn on and indicate the level of charge.

How long does it take to fully charge the device?

It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.

What do device vibrations mean?

Holder vibrations are activated in the following situations: - At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

What do the lights on my Holder mean?

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device , and try using it again. Still no luck? Please contact IQOS store *2373 or ask for assistance at the nearest IQOS store.

What do the lights on my Pocket Charger mean?

Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device [add link to How to reset question] and try using it again. Still no luck? Please contact IQOS store *2373 .

How to register my device?

There are two options for device registration:
1. Self-registration via ECOM – On Ecom go to My Account>> View devices: At the bottom of the page click on: Register a new device You will be asked to provide the serial number that can be found on the packing of the device/on IQOS pocket charger/on IQOS holder
2. Via IQOS call Center at *2373 – Please provide you device serial number (can be found on the packing of the device/on IQOS pocket charger/on IQOS holder) and the purchase date.