IQOS 3 MULTI FAQs

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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

How can I check the charge level of the battery?

You can check the charge level by following these simple steps: 1. Press IQOS 3 Multi Button for 1 second 2. The Battery Status lights will turn on and indicate the level of charge

How long does it take to fully charge the device?

It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.

How can I reset my IQOS device?

You can reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing. The lights will fade in and out to confirm a reset.

What do device vibrations mean?

IQOS 3 Multi vibrations are activated in the following situations: - At the start of the heating (once you press the Button to start heating) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations

What do the lights on my IOQS 3 Multi mean?

Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again. Still no luck? Please contact IQOS store *2373

How to register my device?

There are two options for device registration:
1. Self-registration via ECOM – On Ecom go to My Account>> View devices: At the bottom of the page click on: Register a new device You will be asked to provide the serial number that can be found on the packing of the device/on IQOS pocket charger/on IQOS holder
2. Via IQOS call Center at *2373 – Please provide you device serial number (can be found on the packing of the device/on IQOS pocket charger/on IQOS holder) and the purchase date.