Welcome to IQOS website!
Before we continue, we need to confirm you are an adult user of nicotine or tobacco products over the age of 21.
Please enter month and year of birth.

You have to accept this checkbox in order to continue

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 21.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

  • No shipping charges for orders over 329 NIS

  • Due to the situation, there may be delays in delivery service. For more information: *2373

﬋ login ☆ cart 0
myIQOS

IQOS 3 Multi - FAQs

You can check the charge level by following these simple steps: 1. Press IQOS 3 Multi Button for 1 second 2. The Battery Status lights will turn on and indicate the level of charge
It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.
The IQOS 3 Multi device does not require a full charge to work. If the device is fully charged you may use it up to 10 back-to-back sessions without recharging.
You can reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing. The lights will fade in and out to confirm a reset.
IQOS 3 Multi vibrations are activated in the following situations: - At the start of the heating (once you press the Button to start heating) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again. Still no luck? Please contact IQOS store *2373
There are two options for device registration:
1. Self-registration via ECOM – On Ecom go to My Account>> View devices: At the bottom of the page click on: Register a new device You will be asked to provide the serial number that can be found on the packing of the device/on IQOS pocket charger/on IQOS holder
2. Via IQOS call Center at *2373 – Please provide you device serial number (can be found on the packing of the device/on IQOS pocket charger/on IQOS holder) and the purchase date.