The new IQOS 3 DUO has our fastest and most powerful Holder within IQOS family.
Inspired by our customers, it has been designed around your needs:
- It enables to enjoy two consecutive uses without Holder recharging
- Faster Holder charging allows you to focus on your enjoyment and not worry about recharge:
• At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*
• At least 1min 40sec faster than charging the Holder of IQOS 3*
- It hosts our IQOS ProtectPlus™ System for better protection and reliability
*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.
Inspired by our customers, it has been designed around your needs:
- It enables to enjoy two consecutive uses without Holder recharging
- Faster Holder charging allows you to focus on your enjoyment and not worry about recharge:
• At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*
• At least 1min 40sec faster than charging the Holder of IQOS 3*
- It hosts our IQOS ProtectPlus™ System for better protection and reliability
*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.
No, the new IQOS 3 DUO Pocket Charger is only compatible with IQOS 3.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.
If you insert the IQOS™ 2.4+ Holder into the IQOS 3 DUO Pocket Charger, the Holder will not fit because of different size.
If you accidentally insert the IQOS 3 DUO Holder in the IQOS™ 2.4+ Pocket Charger, the Pocket Charger lights will start blinking, however, the Holder won’t charge.
You can use the IQOS AC Power Adaptor from the previous device versions.
However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4+.
However, IQOS 3 DUO USB cable hosts a USB-C port, which is different from that of IQOS™ 2.4+.
You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:
To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged
To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use
* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.
To check the status on the Holder:
- Press & release the Button of the Holder:
o 2 lights – ready for two uses
o 1 light – ready for one use
o No light – Holder not charged
To check the Holder status on the Pocket Charger:
- Press & release the Pocket Charger Button
- 2 lights – ready for two uses
- 1 light – ready for one use
* For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.
IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.
If you need the second use right away, your Holder is instantly ready for it.
If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.
In most cases, you can charge Holder back to at least one experience faster than Holder.
Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.
If you need the second use right away, your Holder is instantly ready for it.
If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again.
In most cases, you can charge Holder back to at least one experience faster than Holder.
"• It is a limited offer of IQOS™ 3 DUO device in a lucid teal color.
[More information on IQOS™ 3 DUO device]"
"• Current warranty duration applies (as for standard device versions)
[Same variant replacement is subject to stock availability
Yes, functionality of the product is the same.
Lucid Teal capsule edition is available on IQOS official channels: IQOS Website, IQOS Store (*2373), Heated Tobacco Shops and Coaches.
The color options are subject to stock availability.
• Please, check our website or visit the nearest IQOS™ Store to discover the full line of our customization options.
There are two options for device registration:
1. Self-registration via ECOM – On Ecom go to My Account>> View devices: At the bottom of the page click on: Register a new device You will be asked to provide the serial number that can be found on the packing of the device/on IQOS pocket charger/on IQOS holder
2. Via IQOS call Center at *2373 – Please provide you device serial number (can be found on the packing of the device/on IQOS pocket charger/on IQOS holder) and the purchase date.
1. Self-registration via ECOM – On Ecom go to My Account>> View devices: At the bottom of the page click on: Register a new device You will be asked to provide the serial number that can be found on the packing of the device/on IQOS pocket charger/on IQOS holder
2. Via IQOS call Center at *2373 – Please provide you device serial number (can be found on the packing of the device/on IQOS pocket charger/on IQOS holder) and the purchase date.
The We Edition IQOS™ 3 DUO is designed to symbolize the beauty of diversity, individuality and raw authenticity of the members of the IQOS™ community.
Our IQOS™ community is made up of adult users from different walks of life, different backgrounds and different cultures around the world, forming our IQOS™ community that has reached 14 million adult users.
Yes, you can customize the We Edition IQOS™ 3 DUO device just the same as all other IQOS™ devices.
There are 4 customizable caps to choose from, each one in a different color that represents the diversity of our IQOS™ community. The colors are joyful yellow, serene blue, celebratory orange and proud purple.
The We Edition IQOS™ 3 DUO device and its accessories are subject to stock availability. Please check our website for availability or visit your nearest IQOS™ Store.
With a gloss finish the custom door comes in our signature turquoise hue. This is overlaid with textured splashes of 4 brilliant colors, each one chosen to represent the diversity and inclusivity the IQOS™ community stands for. These four colors are a yellow,blue, orange and purple.
With the multicolored door you can add a splash of individuality to the We Edition IQOS™ 3 DUO. The door, together with the colored caps, gives our adult consumers the opportunity to customize the We Edition IQOS™ 3 DUO.
The We Edition IQOS™ 3 DUO is finished in our signature turquoise hue, its door is flecked with a constellation of our four other chosen colors – which symbolize the beauty of diversity, individuality and raw authenticity. The accessories are available in four colors, each representing the IQOS™ brand values.
These four colors are a yellow,blue, orange and purple.
As with all limited edition IQOS™ mobility kits, this one includes a device, charger and door and charger cables.
The device and charger come in the signature turquoise while the door also comes in turquoise with a speckled design featuring each of the 4 colors of the customizable caps. The colors are joyful yellow, serene blue, celebratory orange and proud purple.
It’s available at any IQOS™ Stores. Find your nearest store at iqos.com.
Yes, you can buy the accessories separately. The We Edition IQOS™ 3 DUO accessories are compatible with all IQOS™ 3 DUO devices.
Yes, you can customize the We Edition IQOS™ 3 DUO with existing IQOS™ 3 DUO caps and doors.
No. It’s not possible to trade in an older IQOS™ device for the We Edition IQOS™ 3 DUO kit.
No, the warranty conditions are the same as for other IQOS™ devices.
Yes, you can use the We Edition IQOS™ 3 DUO holder with IQOS™ 3 / IQOS™ 3 DUO pocket charger.