First steps with IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Start your IQOS ILUMA PRIME experience with a personal guidance from IQOS experts.
Let us help you troubleshoot your IQOS ILUMA PRIME device.
If you accidentally damaged your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue experiencing your IQOS moments with one less thing to worry about.
*Terms and conditions apply
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
Get support on holiday or a business trip. We're only a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
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