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FAQ

Orders and Consumer Information

Where can I buy HEETS?
We understand you may be having trouble finding HEETS and we would like to help. Therefor, you can always contact IQOS Store on *2373 for more details.
How does the free shipping work?
We will bring you IQOS products to you with free shipment with-in 3-5 business days. When purchase is over 100 NIS, the shipping is free.
What do I do if my device is broken?
We care about offering you the best possible consumer experience. Therefore, In case you have any issues with your IQOS device please first use the self-service support available to help solve the problem with your device. Alternatively, you can contact our IQOS store at *2373, where an agent will assess the situation and either help you fix it or offer device replacement options including home delivery.
We Care, This website is managed by Philip Morris LTD and is reserved for smokers over 18 years old residing in Israel.
This site contains information and allow purchasing of IQOS products and HEETS, heat sticks for heating tobacco.
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The product is intended for smokers over 18 years of age