IQOS 2.4 operates in a temperature range between 10° and 40° C (50° - 104° F).
If the ambient temperature is low, try warming the Holder in your hand for at least 1 minute.
We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.
Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.
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