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TRAVEL GUIDE
TRAVEL GUIDE

TRAVEL GUIDE

You’ve packed. The passport is in your right pocket. Turned the lights off and locked the door. But wait a minute: can you bring your tobacco heating device to your chosen destination? Luckily, we’ve put together the ultimate guide on travelling with your tobacco heating device where you’ll find everything there is to know about enjoying IQOS, HEETS, and TEREA while on vacation. Sit back, relax, your next adventure with IQOS. 

 

Preparing for travel with your tobacco heating device?

 

Let’s start with the basics, the number one rule that applies wherever you’re heading to: charge your tobacco heating device. Running out of battery far from home is a bummer so make sure you’re fully charged for the trip. 

What if you drop your device while running to catch your connecting flight and now your IQOS is malfunctioning? No worries, we’re here for you. You can find dedicated support for your device in our customer support section , and depending on where you’re travelling to, you could also visit a local IQOS store  or boutique if you have issues with your device.  

 

Are you fond of a particular HEETS or TEREA flavors ?

 

 Make sure you have your favorite tobacco sticks ready before going   abroad. Don’t forget, not all countries will have your preferred flavor or variant of heated tobacco sticks. To avoid running out of stock or settling for something less satisfying, make sure you bring enough sticks for your trip. Just keep in mind the limitations on quantity of consumables you may bring across the border, as indicated below. In many countries, you can also order online via the local IQOS website and have them delivered to your destination.

And lastly: prepare for anything. You don’t know where your adventure will take you so consider getting accessories for your tobacco heating device  that will sort you out whatever happens. For example, you can get an IQOS USB power adapter and a charging cable that are compatible with different sockets. You can also get an IQOS case  that can protect your device from scratches, dust, or water. Or you can get a ceramic tray that can hold your used sticks


 

Heated tobacco on holiday: How to choose the right tobacco heating device and accessories for your trip

 

Every vacation feels different, and so should your tobacco heating device. Depending on where you’re going, why not take a different tobacco heating device and accessory.

If you’re going for a relaxing beach holiday, you can take an IQOS ILUMA  with you for its long-lasting battery. You may want to take a device from the Oasis range, which features colors inspired by the colors of distant lands and matches the sunny vibe of a day at the beach. 

Thinking of a cultural city break? IQOS ILUMA will give you a compact and elegant design that fits right in your pocket. You can also choose from a variety of IQOS covers  that can match your outfit. If an outdoor adventure is more your thing, the ILUMA ONE has a rugged and durable design. Or you could go for the IQOS ILUMA Prime which includes a range of wrap covers in different colors, fabric and finishes providing not only a protective layer, but the opportunity for you to match your device to your look and to your holiday destination.

 

Essential packing checklist for travelling with IQOS   

 

It’s not a real vacation if you don’t forget something at home. What’s it going to be this time? A charger? A book? Your favorite swimsuit? To help you make your holiday fuss-free, below is a handy checklist of all the essential items you need to pack when travelling with a tobacco heating device. Note, these are subject to different models of IQOS. 

•          Tobacco heating device – (IQOS ORIGINALS DUO and ONE), IQOS ILUMA, ILUMA ONE, ILUMA PRIME. 

•          HEETS sticks or TEREA sticks

•          IQOS USB power adapter

•          Charging cable

•          IQOS brush and cleaning tool*

•          IQOS cleaning sticks*

•          Ceramic tray 

•          IQOS covers

•          IQOS case

 

How to Accessorize Your Tobacco Heating Device While Traveling

 

 One of the standout features of IQOS is the ability to accessorize it to match your style. Feeling like a color change? Want to add a bit of flair? Just looking to protect your device in a colorful way? We understand you, and you can choose from a wide range of options. Here are some ways to accessorize your IQOS device while traveling.

 

 If you own an IQOS ILUMA PRIME or IQOS ILUMA device, you can swap out the ring on the holder and the detachable panel on the charger to match your outfit. Choose from our variety of rings available in different colors and finishes. By mixing and matching accessories, you can create a device unique to your style. Another accessory that will make your device stand out is the wrap cover*. Choose from a range of IQOS wrap covers available in various textures and colors.

 

 *Available only for IQOS ILUMA PRIME devices.

 

 If you have an IQOS DUO ORIGINALS device, change the cap to suit your look and style. Select from a range of caps in different colors, and by mixing and matching caps and devices, you can create your own combination.

 

 But most importantly, ensure to protect your device with a wrap cover or a silicone sleeve. Choose from the extensive range of IQOS covers available in different shapes and sizes, tailored to your device. For your convenience, each cover offers different functionalities—some come with magnetic closures, some with belt clips, and others even feature wrist straps. This way, you can focus on relaxing wherever you are.


Travelling by plane with your tobacco heating device from Israel

Journey to the airport, heavy bags, check-in, gate number, over-priced sandwich before boarding. Now, we all know that travelling by plane is not always a smooth journey, that’s why we want to make it hassle-free with useful tips and guidelines on flying with your favorite tobacco heating device.

 

Taking IQOS on a plane 

 

Pack your tobacco heating device and consumables in your hand luggage or yours and treat it as a battery-powered device, like a laptop or a smartphone. The use of all tobacco products in the airplane, including tobacco heaters and electronic cigarettes, is prohibited by aviation regulations worldwide. For more information, check with your airline.

Another useful thing to do is check whether you need to declare your tobacco heating device and consumables at the airport security checkpoint. You may be asked to show them to the security staff or put them in a separate tray for screening. You may also be asked to turn on your device to prove that it’s functional.

 

In any case, it is the traveler's responsibility to comply with all legal requirements applicable to their trip.

 

Travelling by car with your tobacco heating device

 

Ah, road trips. Don’t you just love the idea of driving down an open road with the summer breeze ?  

Always charge your tobacco heating device before you leave or use a car charger that is compatible with your device: you don’t want to run out of battery when you’re on the road or in the middle of nowhere. 

Avoid exposing your HEETS or TEREA sticks to direct sunlight, heat or moisture by storing them in a cool and dry place. 

Don’t get distracted. Use your tobacco heating device responsibly and drive carefully. 

Be respectful and avoid using your IQOS if there are passengers who are pregnant, minors, or otherwise sensitive to vapour.

TOP TIP: Don’t forget to pack your IQOS car accessory   so you have a dedicated place in the car for your IQOS and can easily charge it even when you are driving.

 

Travelling by boat, cruise, or ferry with your tobacco heating device

 

Alright, captain, you’ve decided to sail the open seas to reach your fabulous destination. We’re jealous. Do you know if you can use your tobacco heating device onboard? It’s important to check with the boat or cruise company before you travel so you can be sure. The following tips will also help you to make the most of your journey.  

First thing first, It is recommended pack your IQOS device and consumables in your hand luggage. For more specific and up-to-date information, please consult your cruise line, ferry or boat provider and local authorities before leaving.

In any case, it is the traveler's responsibility to comply with all legal requirements applicable to their trip.

 

Be sure to check whether you need to declare your tobacco heating device and consumables at the security checkpoint before boarding. You may be asked to show them to the security staff or put them in a separate tray for screening. You may also be asked to turn on your device to prove that it’s functional.

generally, the use of tobacco products, including IQOS and electronic cigarettes, is strictly prohibited on ships or ferries, in the cabin or in any indoor area. There may be designated smoking areas where you can use IQOS. For more specific and updated information, before leaving, consult your cruise, ferry or boat company with which you are traveling.

Protect your tobacco heating device from water, salt, or sand that can damage it or affect its performance. You can use an IQOS case   that can protect your device from scratches, dust, or water. You can also use a waterproof pouch or bag that can keep your device dry and clean. If your device gets wet, turn it off and do not use it until it’s completely dry.  

 

Travelling by train with your tobacco heating device

 

Whether you are traveling by train to a nearby city or embarking on an intercontinental train journey, here are some useful guidelines to ensure a smooth and enjoyable trip.

It is recommended to pack your IQOS device and tobacco heating units in your hand luggage. For more specific and up-to-date information, please consult with the train company and local authorities before departure. You may not be able to pack your device in your suitcase due to safety regulations, so always check with the train company in advance.

Arrived at the security checkpoint? You may need to declare your tobacco heating devices and related products, but it is advisable to check with the train company in advance.

Generally, the use of tobacco products, including IQOS and electronic cigarettes, is strictly prohibited on trains, including restrooms. On some long-distance trains, there are designated smoking areas where you can use IQOS. For more specific and up-to-date information, please consult with the train company before departure. 

In any case, it is the traveler's responsibility to comply with all legal requirements applicable to their trip.

 

Travelling with your tobacco heating device can be a rewarding and enjoyable experience if you follow some simple guidelines. Whether you’re flying, driving, cruising, or taking the train, double check you can take your device, tobacco sticks and accessories with you, and then it’s up to you how you want to customize your heated tobacco essentials checklist. With IQOS, you can enjoy your heated tobacco experience wherever you go.

 

Using heated tobacco at your destination

 

So, you’ve travelled far and you’re finally ready to take off your shoes and relax? Unlike conventional cigarettes, heated tobacco products do not produce cigarette smoke or ash, so they are less likely to bother other people or leave the smell of tobacco on your clothes or in your hotel room. However, you should always check the local laws before taking and using your tobacco heating device abroad, and respect people around you. Some countries may have different rules for heated tobacco products, so make sure you are aware of them before you travel.

 

How the weather can affect HEETS and IQOS

 

Our IQOS devices have been carefully designed and heavily tested to withstand weather conditions. We have formulated some measures to help you make the most of your device, HEETs and TEREA sticks to ensure you get the best experience while travelling.

 

•          Water damage: When travelling by boat, cruise, ferry or any other transport on water, you should protect your tobacco heating device and tobacco sticks from water damage by placing it in a waterproof container or bag. If your device gets wet, turn it off immediately and dry it with a soft cloth. Do not charge or use it until it is completely dry.

 

•          Cold weather: If you’re in the snow for a winter break, it’s best to keep your tobacco heating device and tobacco sticks warm and dry. If your device or HEETS get too cold, warm them up gradually before using them. A good thing to remember is that your IQOS LED light will flash white if the device gets too cold. 

 

TOP TIP: In cold weather conditions, keep your device and HEETS or TEREA in an inside pocket close to your body to keep them as warm as possible while you’re outside.

 

•          Hot weather: While lounging at the beach, remember to keep your IQOS and HEETS away from direct sunlight and heat sources. IQOS devices are designed to operate within standard temperatures. If it is very hot, for example on the beach, it is better to keep IQOS and tobacco sticks away from direct sunlight and heat sources, for example, avoiding leaving the device or sticks in cars or other enclosed spaces that may overheat. Avoid leaving your device or HEETS in a car or other enclosed space in direct sunlight. If your device or HEETS get too hot, cool them down gradually before using them. A flashing white LED light is also a sign that your device is too hot and needs to cool down.

 

Can you buy heated tobacco products abroad? 

 

This ultimately depends on where you’re travelling from and to. Here are some key things to consider: 

 

1.         Are heated tobacco products sold in the country you’re travelling to? 

 

The first thing you need to check is if heated tobacco products are available for sale in the country you’re visiting. Not all countries have heated tobacco products in their markets, and even if they do, they may not have the same brands or varieties that you like. For example, IQOS is currently available in 80 markets around the world , but not all of them sell the same types of consumables and flavors. 

 

2.         Customs and duty rules by country 

 

Also, you need to be aware of the customs and duty rules that apply to your travel when it comes to taking heated tobacco products back home. Different countries have different personal allowances for taking goods back home from abroad without paying tax or duty on them. These personal allowances may vary depending on where you are travelling from and what type of goods you are bringing. 

 

 

Interested in finding out more about personal allowances? Check the official website of your destination airport.   

 

 

Getting support for your tobacco heating device when you’re abroad 

 

Picture this: you’re walking down the streets of Oxford, London and your tobacco heating device falls into a manhole. What do you do?

 

Luckily, it is not common to have issues and need support for your IQOS while abroad, but there are some problems that could occur:

 

•          Running out of battery or charger for your device

•          Running out of heated tobacco products or not finding them in your destination country

•          Damaging or losing your device or products

•          Having your device or products confiscated or seized by customs or other authorities

•          Having your device or products malfunctioning  or not working properly.

 

If you want to minimize the chances of running into problems, this is what you can do: 

 

•          Charge your device before going out and bring a spare charger with you

•          Bring a supply of heated tobacco products with you or check online to see where you can buy them in your destination country

•          Pack your device and products securely in your hand luggage or carry-on bag

•          Check the rules and if necessary, declare your device and products to customs and following their rules and regulations

•          Check your device and products regularly, and make sure you clean and maintain them properly.

 

If you’re travelling with an IQOS and you’re having issues, visit the IQOS support section. If you require a replacement because your device has broken, get in touch with our International Assistance team using our free helpline. This service can be accessed from anywhere in the world, but replacement devices are only available if your IQOS device is sold in the country that you’re visiting.   Do you prefer a human touch?   Check if there is an IQOS store or service point near you for more information. 

 

Top tip: Remember to register your IQOS device before you travel so that you can get support when you’re away from home.

 

Troubleshooting while you’re on holiday FAQs 

 

Sometimes, despite contacting customer service, you might still face some issues with your tobacco heating device that require more troubleshooting. 

 

1.         What happens if my tobacco heating device gets wet?

 

. If your IQOS device accidentally gets wet or falls into the water, you should let it dry away from heat or direct sunlight. It is recommended not to try to operate it until it is dry and not to insert external elements, such as fabrics, rice or toilet paper into the device, to prevent further damage.

Only after the device has dried completely can you try to turn it on to check its health.

If that doesn't help, you can come to the IQOS store and our experts will be happy to help.

 

2.         What happens if I lose my tobacco heating device?

 

Wallet, keys, phone. But wait, where’s my device? If you have an Android device, you may be able to locate your IQOS using the IQOS app,  but this is only available in certain countries. Alternatively, if you have travel insurance that covers lost items, you should contact your insurance company and file a claim. Not lucky? See if there is an IQOS store near you. Please be advised that the IQOS warranty does not cover this type of damage. In any case, contact the toll-free number *2373 , if you are abroad to request a system lock of the device, or you can check if are IQOS stores near you for assistance.

 

3.         What happens if my tobacco heating device breaks?

 

If your IQOS breaks or gets damaged during a trip , you need to check if the warranty is still valid by going to your nearest IQOS store or calling the toll-free number *2373. If you are abroad, you can check if the warranty covers your device by calling the international service number 00 800 2559 2559.

 

Travelling with IQOS.

 

If you’re new to IQOS, our IQOS ILUMA tobacco heating device is designed with innovative technology to enhance and elevate your tobacco moments.

 

Discover our colorful IQOS ILUMA devices to find your heated tobacco travelling companion.

 

 

These products are not risk free and provide nicotine, which is addictive. Only for use by adults.