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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

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Care you can count on.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account & register your device

Discover more

An IQOS ILUMA Pocket Charger and Holder.

An IQOS ILUMA PRIME Pocket Charger and Holder.
myIQOS

Be a friend*, it's worth it.

Join our ‘Member Get Member’ referral program, share the benefits of IQOS over smoking cigarettes with your friends*, and both of you will benefit.

Refer a friend

*An adult (21+) smoker who requested to receive information in writing. Program conditions apply.

A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.

Get support

Get all-round support from the moment you choose IQOS.
Whether you need support to troubleshoot or need expert coaching, we are here to help you.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

  • Your personal coach*

    Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

  • Troubleshooting*

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.

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