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This website is intended only for users of nicotine or tobacco products who are over 21.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.

  • No shipping charges for orders over 299 NIS

  • No shipping charges for orders over 299 NIS

Young man opens his IQOS gift box

Care you can count on.

We’re by your side as you take the next step on your journey with IQOS.

  • Get support

    Care you can count on

  • More offers

    Made to inspire you

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Man unboxing a new IQOS 3 DUO


In-store guidance, introduction to HEETS variants and support.

  • Discover IQOS in-store

    Our experts are on hand to walk you through the basics and get you started on your IQOS conversion journey.
  • HEETS range

    Explore our curated selection of HEETS variants.
Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Your personal coach*

    One-to-one support with your personal IQOS coach.

See support services

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Find the answer in our FAQs.


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