Your very own personal coach

A helping hand in getting to know IQOS.

Blond woman opening her gold IQOS device
Woman checking her IQOS coach tips

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Ready to make the switch?

Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.

Click for a coach

Man showing a gold IQOS holder

Something we haven’t covered?

There are several ways you can reach us.

  • Send us an email

    Send us an email

    Write to us. Our inbox is never too full.

    Email us
  • No question is too small

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Give us a ring

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Get in touch
  • ENG

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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Israel who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults (21+). Please visit the Important Information page of this website for further risk information.