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  • Due to the situation, there may be delays in delivery service. For more information: *2373

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International assistance

Get support when you're away from home.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.
A Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap on a table next to a bicycle.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A jade green IQOS ILUMA PRIME Pocket Charger and an IQOS box on a table.

Full service when you are abroad

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

An IQOS ILUMA ONE device on a rock next to a backpack used for hiking.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, international assistance service covers 65 countries across five continents.

A moss green IQOS ILUMA Holder and a Pocket Charger with a bright door cover.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you'll need it.

Get international assistance

Something we haven’t covered?

There are several ways you can reach us.

  • Live chat icon.

    Contact an IQOS expert on our live chat

    Chat to our experts in real time.
    They’re available Sun-Thu, 08:00-18:00.
    Just give them a message and they’ll say hello within seconds.

    Let's chat

  • Email icon

    Send us an email

    Write to us. Our inbox is never too full.

    Email us

  • FAQs icon.

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Check our FAQs

  • Phone icon.

    Give us a ring at *2373

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Call us