International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook
Girl ready to leave with her handbag

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Girl checking her phone at a bar with a IQOS device on the table and the luggage next to her

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

Girl with a flight ticket, an IQOS device and a passport in her hand

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

Blond woman checking her phone with a IQOS device on the table

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Register

Something we haven’t covered?

There are several ways you can reach us.

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    Send us an email

    Write to us. Our inbox is never too full.

    Email us

  • Headset icon

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ

  • Phone icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Get in touch

  • ENG

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