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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline on +80025592559 or 0041215478888] is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS warranty is valid in the country of purchase.

IQOS International Assistance is Available in over 40 Countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

Frequently Asked Questions about IQOS

Still have questions about IQOS?

We are here to help you across multiple channels

CALL US

Questions? We have answers.
*2373

E-MAIL US

Send us an email
mail@iqos.co.il

Social Media

Send us your questions on social media

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Come and visit us

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We Care, This website is managed by Philip Morris LTD and is reserved for smokers over 18 years old residing in Israel.
This site contains information and allow purchasing of IQOS products and HEETS, heat sticks for heating tobacco.
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The product is intended for smokers over 18 years of age