IQOS ILUMA i ONE
Care you can
count on.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i ONE device.
Accidental damage coverage
Get a free device replacement if yours is accidentally damaged.
*Terms and conditions apply
International Assistance
Get support on holiday or a business trip. We're only a call away.
Firmware upgrade
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
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Store locator
Find your nearest
with IQOS store -
Phone
Call us on
*2373
Sun-Thr 08:00-18:00 -
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Live Chat
Live chat with IQOS
expert on iqos.com
Sun-Thr 08:00-18:00