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FAQ

IQOS 3

How can I check the charge level of the battery?
You can check the charge level by following these simple steps: 1. Press Pocket Charger Button for 1 second (short press) 2. The Battery Status lights will turn on and indicate the level of charge.
How long does it take to fully charge the device?
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
Should I always fully charge my Pocket Charger battery?
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the holder up to 20 times.
What do device vibrations mean?
Holder vibrations are activated in the following situations: - At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
What do the lights on my Holder mean?
Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device , and try using it again. Still no luck? Please contact IQOS store *2373 or ask for assistance at the nearest IQOS store.
IQOS shop hours: Sunday to Thursday 08:00-21:00, Fridays and holiday evenings 08:00-16:00 and on Saturdays and holidays 11:00-21:00.
What do the lights on my Pocket Charger mean?
Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device [add link to How to reset question] and try using it again. Still no luck? Please contact IQOS store *2373 .
This website is managed by Philip Morris LTD and is reserved for smokers over 18 years old residing in Israel.
This site contains information and allow purchasing of IQOS products and HEETS, heat sticks for heating tobacco.
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