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FAQ

IQOS

How long does it take to fully charge the device?

It takes approximately 90 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adaptor and USB cable.

Should I always fully charge my Pocket Charger battery?

The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.

How can I reset my IQOS device?

You can do a reset of your IQOS device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.

What do device vibrations mean?

Holder vibrations are activated in the following situations: - At the start of heating (once you press the Holder Button to start) - When the experience is nearly complete (30 seconds prior the end).

What does the red light on my Holder mean?

The red light, blinking or steady, on your Holder may indicate that: - Holder is not charged - Device is outside its optimal operating temperature (10°C - 40°C) - You pressed on the Holder button during usage - Holder malfunction To resolve the issue, you may try the following: a. Check that the IQOS Pocket Charger is switched ON and has enough power b. Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes) c. Ensure your Holder’s electric contact is clean d. If none of the above works, perform a reset of your device. e. Still no luck? Please contact IQOS store *2373 sun-thu - 08:00-20:00 fri - 08:00-13:00

This website is managed by Philip Morris LTD and is reserved for smokers over 21 years old residing in Israel.
This site contains information and allow purchasing of IQOS products and HEETS, heat sticks for heating tobacco.
in the event that you are above the age of 18 but below the age of 21 and are interested in purchasing please call our store at *2373
I approve that I'm an over 21 years old smoker
in the event that you are above the age of 18 but below the age of 21 and are interested in purchasing please call our store at *2373